Training Topics - Cross-cultural Skills

Training Topic: Customer Service Skills

Title	Description
Creating and All-Star Contact Centre Team	Using Coaching and Training 12/August/05
Teachable Moments	Making the most of informal training opportunities 12/August/05
CRM Overview	Thanks to Businessballs 29/June/05
CRM Training: One size does not fit all	21/June/05
Learning to support cross-selling	15/May/05

Title	Description

Title	Description

"The Big Book of Customer Service Training Games"	A useful source of ideas and tools

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